Unlock the Power of Customer and Employee Insights
Multiply your reviews on Google x10😋
Unlock the Power of Customer and Employee Insights
Multiply your reviews on Google x10😋
Do you want more clients? Get more opinions.
Spread your custom QR voting codes throughout you business to collect as many votes as possible.
Customers/Employees will only be able to submit a review once every Xh from the same device to avoid duplicating votes from the same person. This time interval is customisable by the business for every voting QR.
Customers/Employees are able to give their review with only one click. This reduces the drop off rate.
Customers/Employees are able to select the main reason for their review with only one additional click. This gives the business owner a deeper understanding of the results obtained and allows deploying corrective measures swiftly.
Redirect customers wherever you want depending on their opinion to maximise impact and boost loyalty
Join goRate.io and unlock the power of customer and employee insights. 🚀
Our excellent customer support team will get in touch with you shortly.
Net Promoter Score (NPS) is a widely used metric that measures customer satisfaction and loyalty. It assesses the likelihood of customers recommending a company's products or services to others. Customers are asked a simple question: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?" Based on their responses, customers are categorized as promoters (9-10), passives (7-8), or detractors (0-6). NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. A higher NPS indicates higher customer satisfaction and loyalty, providing valuable insights for businesses to improve their products and services.
To efficiently collect customer feedback, businesses can utilize gorate.io, a user-friendly feedback platform. Generate a QR code or share a unique survey link created on gorate.io. Place the QR code on receipts, packaging, or promotional materials. Simultaneously, distribute the survey link via email, social media, or website pop-ups. This approach ensures accessibility and convenience, encouraging customers to provide feedback effortlessly. Analyzing responses garnered through gorate.io enables businesses to enhance their offerings based on valuable customer insights and preferences.
NPS (Net Promoter Score) Employee Sentiment measures employees' loyalty and satisfaction within an organization. Employees are asked how likely they are to recommend their workplace to others. Those scoring 9-10 are promoters, 7-8 are passives, and 0-6 are detractors. NPS is calculated by subtracting the percentage of detractors from promoters. High NPS indicates positive employee sentiment, reflecting a motivated workforce and strong company culture. It's a valuable metric for businesses to gauge employee engagement and make necessary improvements, fostering a more productive and contented work environment.
We will get in contact with you shortly
